Built a modular student management system using Airtable as the core, covering trial classes, student-parent interactions, class management, attendance tracking, and payment processing. Designed and implemented automated workflows leveraging Airtable Automations and
Make.com to automatically generate and send email notifications to teachers for new trial class bookings, detect attendance shortages, and send automated reminders. Developed automated systems for real-time payment status updates, summary data synchronization, and email management. Led the design and deployment of an intelligent FAQ customer support system using
Relevance.ai, building a bilingual knowledge base, uploading Q&A datasets, optimizing query matching effectiveness, and prompt engineering to embed an AI-powered chatbot into the official website, providing 24/7 automated customer support.